Purchase and refund policy

Purchase and refund policy

Navettes Maritimes du Fjord does not issue any refunds or transfers to third parties. Cruise and shuttle tickets are non-refundable.

Schedules, rates and circuits may be modified without prior notice.

For safety reasons, the captains of the Navettes Maritimes du Fjord vessels reserve the right to deny access on board to any of their vessels to individuals they deem unfit to partake in the cruise.

If a cruise or shuttle is cancelled by Navettes Maritimes du Fjord in the in the case of events out of their control, Navettes Maritimes du Fjord will offer one pass for a future date, but the tickets will not be refunded (service fee).

Navettes Maritimes du Fjord does not assume any responsibility for inconveniences caused by delays.

The customer is the only person in charge of their effects on board the vessels and boarding zones, Navettes Maritimes du Fjord is released from all liability in the event of loss or theft.

The total amount is required to be paid at the time of booking. Tickets that are not paid for are not recorded in the ticketing system.

Parents and guardians are solely responsible for children while on the vessels and in the boarding zones.

Animals are not accepted on board our vessels.