Purchase and refund policy

Purchase and refund policy

Navettes Maritimes du Fjord tickets are exchangeable, but non-refundable. If the customer is unable to transfer their cruise to another time, a credit will be issued.

Schedules, rates and circuits may be modified without prior notice.

For sanitary reasons, Les Navettes maritimes du Fjord reserves the right to deny access on board of any of their boats to individuals who present with symptoms associated with COVID-19.

For safety reasons, Les Navettes Maritimes du Fjord reserves the right to deny access on board of any of their vessels to individuals they deem unfit to partake in the cruise.

If an excursion is cancelled by Navettes Maritimes du Fjord in the case of events out of their control, Navettes Maritimes du Fjord will refund or exchange the cruise with another.

Navettes Maritimes du Fjord does not assume any responsibility for inconveniences caused by delays.

The customer is the only person in charge of his effects on board the boats and at the boarding zones, Navettes Maritimes du Fjord is released from all liability in the event of loss or theft.

The total amount is required to be paid at the time of booking. Tickets that are not paid in full are not recorded in the ticketing system.